Title  What is your free of charge exchange policy?
To place an exchange request, please inform us within the 5 business days after the arrival of your doll.

Exchange fees will apply to any exchange request placed after the 5 business days since the arrival of your doll.

All Bluefairy dolls are hand crafted and packed individually by our specialized staffs.
We do our best to inspect the quality of our TF and PF dolls prior to shipment, but there could be some unsatisfactory or mistaken parts in our shipment.
In such cases, we offer a fast free of charge exchange or a refund.

-Free exchange criteria-

::: Doll with a wrong arm or leg part :::
::: Doll with a different gender from your order :::
::: Doll with an incomplete or unfinished parts :::
::: Doll with manufacture damage parts :::
::: Doll with a frontal face or body whitening problem :::
::: Doll with dust particles in the head top :::

Please try to explain to us in detail the condition of your received item on our Q & A board, e-mail( or by phone.

If we think it is necessary, we will ask you to send the item back to us for inspection.
(We do not accept return packages without prior notice and all such packages will be discarded so please be considerate about sending anything to us)

Please return your item to the address below using trackable shipping method.
(We are not responsible for any lost items that are sent to us via regular mail service)

Our return address is:

2F, 705-36, Bongduk-dong, Nam-gu, Daegu, Korea
TEL 82-53-474-0809 FAX 82-53-475-0809
E-mail :
Attn: International Returns

Once we receive your package, we will examine your request and decide whether to offer you a free of charge/paid exchange or a full refund.

However, if the damage is caused by customer' s fault or customization, we will request the appropriate exchange fees.

If we conclude that your doll is normal in our standard after inspecting the returned item, you will be eligible for a paid exchange only.

We can't ensure you whether the exchanged doll will meet your standard of satisfaction.

We do not accept exchange request that does not fit our exchange criteria or packages sent to us without prior notice.

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Bluefairy International | 2F, Bongdeok-ro 39, Nam-gu, Daegu, South Korea
Postal Code 42429 | TEL 82-53-474-0809 | FAX 82-53-475-0809 |
E-mail :

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